Effective October 10, 2026
Serendipity Events (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through www.serendipityeventslv.com, our online inquiry and booking services, and related communications.
Depending on your interactions with us, we collect the following categories of information:
Contact information: Name, email address, telephone number, and mailing or billing address.
Event and inquiry details: Event type, preferred dates, guest count, budget, package preferences, and information you provide when requesting pricing, scheduling a tour, or planning an event.
Booking and transaction records: Proposals, agreements, invoices, payment status, and related correspondence.
Communications: Messages, requests, feedback, and other information you submit.
Device and usage information: IP address, browser type, device information, cookie identifiers, referring pages, pages visited, and interactions with our website or advertising.
We collect information directly from you, automatically through website technologies, and from third-party platforms or people who submit an inquiry or coordinate an event on your behalf.
Please provide information about other individuals only when you are authorized to do so. Do not submit payment card details or sensitive personal information through general inquiry forms.
We use information to:
Respond to inquiries and provide availability, pricing, and package details.
Schedule tours and manage proposals, bookings, agreements, and payments.
Coordinate events and requested services.
Provide customer service and send relevant reminders and updates.
Operate, troubleshoot, secure, and improve our website.
Understand visitor activity and measure advertising effectiveness.
Deliver relevant advertising, subject to applicable privacy requirements and choices.
Send future promotional communications where permitted by law and with consent when required.
Maintain business records, comply with legal obligations, prevent fraud, and resolve disputes.
We use cookies, pixels, tags, and similar technologies, including Google Analytics, Google Ads tracking, and Meta/Facebook Pixel.
These technologies help us understand how visitors find and use our website, measure actions such as inquiries, evaluate advertising performance, and support relevant advertising.
Depending on the features enabled, we and our providers may use first-party and third-party cookies or identifiers to connect website interactions with advertising activity. Google and Meta may collect or receive device identifiers, IP addresses, page visits, and event or interaction data. They may associate this information with other information they hold, including account information, according to their policies and your settings.
Third parties may collect information about your online activities over time and across different websites. Where enabled, advertising features may support remarketing to previous website visitors.
Learn more and manage provider settings:
You may block or delete cookies through your browser settings. Where available, you can use our website’s cookie or privacy controls to manage optional tracking. Some choices apply only to a particular browser or device and may need to be reset after cookies are deleted.
Restricting personalized advertising does not necessarily eliminate advertising or all measurement. The Google Analytics opt-out add-on applies to Google Analytics, not all website tracking.
Where applicable law requires consent before particular tracking technologies operate, we will obtain that consent. Where applicable law requires us to honor recognized opt-out preference signals, we will process them accordingly.
We may disclose information to:
Business service providers: Providers supporting hosting, customer relationship management, inquiry forms, scheduling, payment processing, communications, security, and recordkeeping.
Event vendors: Vendors involved in delivering services you request, with information relevant to their role.
Analytics and advertising partners: Including Google and Meta, as described above.
Professional advisers and authorities: Where reasonably necessary for legal advice, insurance, compliance, lawful requests, fraud prevention, or protection of rights and safety.
Business transaction parties: In connection with a proposed or completed merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable legal requirements.
We may also disclose information at your direction or with your consent.
We do not sell or rent our customer lists. However, certain disclosures through advertising technologies may qualify as a “sale,” “sharing,” or processing for targeted advertising under some privacy laws, even when no money is exchanged. Any applicable rights depend on your location and whether the relevant law applies to our business.
We currently use direct email and text communications to respond to inquiries and communicate about tours, bookings, and services.
If we introduce promotional email or text campaigns, we will do so in accordance with applicable law, including obtaining consent where required and providing an opt-out method. Submitting an inquiry does not, by itself, constitute consent to receive automated marketing texts.
You may unsubscribe from promotional emails using the link in the message or by contacting us. Opting out of promotional emails does not prevent necessary communications about an existing booking or transaction.
If you enroll in a future text messaging program, its enrollment disclosures will describe the program and applicable terms. Message frequency may vary, and message and data rates may apply. You may reply STOP to opt out or HELP for assistance, or contact us using the details below. Consent to marketing texts is not a condition of purchase.
We do not disclose text messaging opt-in records or consent information to third parties for their own marketing. Providers supporting our messaging services may process this information to deliver and administer communications on our behalf.
Payments made through third-party payment services are processed under those providers’ privacy policies. We may receive transaction information needed to administer bookings, reconcile payments, and maintain records.
Our website may link to or embed services such as booking forms, maps, social media features, or external websites. Those providers may collect information under their own privacy policies. We encourage you to review those policies before submitting information.
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Relevant factors include the duration of your relationship with us, event administration, legal and tax requirements, dispute resolution, security needs, and applicable limitation periods.
We may retain limited information needed to honor opt-out requests. Information in backups may remain until it is deleted through the normal backup cycle, subject to applicable law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
This statement does not limit any obligations or rights imposed by applicable law.
You may contact us to request access to, correction of, or deletion of your personal information, or to ask about our information practices.
Depending on your location and the laws applicable to our business, you may also have rights to obtain a copy of information, withdraw consent, or opt out of certain advertising-related processing or disclosures.
Send requests to info@serendipityeventslv.com, using the subject line “Privacy Request.”
We may need to verify your identity or the authority of someone acting on your behalf. We will evaluate requests within applicable legal deadlines and explain any applicable exceptions. Some information may be retained for legal obligations, transaction records, security, or other legally permitted purposes.
Where applicable, you may appeal a denied request by emailing the same address with the subject line “Privacy Appeal.” We will not discriminate against you for exercising legally protected privacy rights.
Nevada residents may submit a verified request directing us not to sell covered information as defined under Nevada law.
Our designated request address is info@serendipityeventslv.com. Please use the subject line “Nevada Privacy Request.”
Where Nevada’s statutory requirements apply, we will respond within 60 days after receipt. If a reasonably necessary extension of up to 30 additional days is needed, we will notify you.
Our website and inquiry services are intended for adults arranging events and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website.
If you believe a child has submitted personal information, contact us so we can investigate and take appropriate action.
Permissions for event photography, video, and promotional use are addressed through applicable event agreements, releases, or separate authorizations. This Privacy Policy does not itself authorize us to use a person’s likeness for advertising.
For questions about an image appearing on our website, please contact us and identify the image and your concern.
We may update this policy to reflect changes in our practices, services, or legal requirements. We will post the updated version here and revise the effective date.
For material changes, we will provide a prominent website notice or other notice as required by law. If a new use of information requires consent, we will obtain that consent before proceeding.
For questions about this Privacy Policy or to submit a privacy request, contact:
Serendipity Events
2902 Lake East Drive
Las Vegas, NV 89117
Email: info@serendipityeventslv.com
Phone: 702-333-4477
Website: www.serendipityeventslv.com
Serendipity Events is operated by Meroli LLC, doing business as Serendipity Events.
Real events, real emotions, and the magic created at our lakeside venue.